Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you are denied you will have the item sent back to you with photos and reasons on why you were denied. If the item is used, contaminated, burned, over abused please save yourself time and money by keeping the item and purchasing a new one. No clutch manufacturer warrants a burned/over-abused/contaminated clutch, this has been proven.
Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.